About Us Our aim is to offer a range of products to suite customers needs for Time & Attendance, Data Collection and related activities. If you have any suggestions or comments please use our contact form or details.
Remittance Terms ORDERS ARE ONLY ACCEPTED ON A PAYMENT WITH ORDER BASIS. A copy of our full commercial terms and conditions is available here. Credit may be offered to established customers.
Making A Purchase Just browse our on-line shop, and click on any items that you wish to buy and put them into the basket. After you have finished your selection, click on “Add to basket” and you will be asked for a few details that we need to be able to satisfy the order. If you are ordering from outside the UK please telephone or email us to request information about our overseas ordering procedures.
We accept payment by PayPal Buy Now, PayPal account and/or card payment by Visa and Mastercard for EU orders using the secure on-line PayPal Payments system over the Internet. The on-line shop also provides alternative payment methods of ” Direct bank transfer ” or “Cheque” We will present cheques on receipt to allow for clearance.
Shipping And Handling PLEASE PROVIDE A FULL CORRECT POSTAL ADDRESS WITH FULL POST CODE (DOUBLE CHECK IT AND ENTER POST CODE AND POSTAL TOWN IN UPPER CASE) AND A PREMISES NAME EASILY FOUND BY THE SHIPPER’S DRIVER. ENSURE ADDRESS IS MANNED 9:00-18:00.
For most items we apply a flat rate fee, certain bulky or heavy items will have an appropriate surcharge. While some items are shipped fro our own stock most are shipped direct from one or more of our distributors via their preferred method. Please see Delivery Schedule information below. Next day service is usually restricted to UK mainland. Some Highland, Island and N.Ireland destinations may not be guaranteed – but we endeavour to use the quickest service and would inform you of any issues. Should the chosen or automatic delivery method be inappropriate due to quantity, value, weight or size we will contact you with a revised choice of options. Collection from our premises is only allowed by prior arrangement.
Delivery Schedule We process orders for fulfilment once we can confirm that payment has been cleared by 14:00 Monday to Thursday, 12:00 Friday (Business Days). Please note that the delivery time for the type of service applies from the time of shipping from ourselves or our UK distributors NOT from time the order was placed. While we endeavour to anticipate demand by maintaining stock of popular items, we do depend on the stock levels of our UK distributor(s) and the lead time from manufacturers and times for configurable items. Please note that some items may require finishing/building/processing/collation by us and that we ship when whole orders are assembled unless explicitly requested or advised otherwise. In order to expedite delivery we may, in relevant circumstances, arrange for goods to be dispatched directly from our distributor(s).
Back Orders If your item is not in stock, we will back order for you. You will be informed with the option to take part shipment or cancel your order if you would rather not wait.
Tax Charges For orders made from the UK standard rate VAT is added, this also currently applies to the European Union unless you provide a valid EU VAT number.
Payment Card Security We use the DSS compliant secure on-line PayPal Payments service.
Returns Policy No returns will be accepted without prior consent from Clear Systems Ltd. Upon approval a Clear Systems Ltd GOODS RETURN NOTE will be supplied to the Buyer. Instructions for Clear Systems Ltd return procedures are detailed on the GOODS RETURN NOTE, a copy/specimen of which is available upon request. These instructions must be carried out in full, otherwise goods will be refused.Goods being returned where no fault is found will incur a handling charge. This handling charge is calculated as either an amount of £10 being a minimum charge, or 20% of the invoice value (whichever is the greater). Goods returned for credit must be in a saleable condition and complete with all manuals, components and undamaged original packaging, any software seals (if applicable) must not have been broken. Damaged or incomplete goods shall not be credited.Goods being returned due to a mistake on the part of the purchaser will incur a handling charge. This handling charge is calculated as either an amount of £10 being a minimum charge or 20% of the credit value (whichever is the greater). The amount will be deducted from the value of the credit note.Acceptance of returns due to customer error will be at the discretion of Clear Systems Ltd. Goods will only be accepted when Clear Systems Ltd is notified within 7 days of the original invoice date.Returned goods that have been specifically made modified or purchased for the Buyer shall not be credited unless there has been an error on behalf of Clear Systems Ltd.
Guarantee We guarantee to replace faulty goods (excluding Software Licences, Services and Maintenance Contracts) supplied by Clear Systems Ltd, or at our option to return the goods to the manufacturer or distributor for repair or to refund the purchase price, subject to claim being made in writing to us within 12 months after the sale being made by Clear Systems Ltd, providing no attempt has been made by the customer to rectify, alter or dismantle in any way. This 12 month guarantee offered by Clear Systems Ltd covers goods on a back-to-base warranty with no advance replacement. Clear Systems Ltd shall not be under any liability for any damage or loss arising or said to arise from the use of any goods or services unless explicitly included in a specific written contract or agreement made between Clear Systems Ltd and the Buyer at the time of sale.
Biometric Equipment Special note regarding Biometrics – purchasers should be aware of some possible circumstances where biometrics might not be the best option. Although it is now a bit out of date as the technology has moved on – there is food for thought in the following government document: Biometrics for Identification and Authentication – Advice on Product Selection. (from www.cesg.gov.uk/publications/biometrics.shtml).